Inside Sales/Customer Service Representative

GLC was founded in 2003 & is now Downriver’s leading landscape design and build firm for outdoor living spaces. With a team of over 20 skilled professionals, GLC has expanded its services to include comprehensive outdoor solutions such as patios, pools, pergolas, fire / water features and more. The company’s commitment to quality and craftsmanship has been honored with 20+ industry awards, reflecting its dedication to excellence. Focused on providing a distinctly different customer experience, GLC continues to innovate and elevate outdoor living, turning visions into reality with creativity and precision.

Position Overview:

The Customer Care Representative is the first contact our customers receive when calling GLC and responsible for consultative selling and effective onboarding.

Responsibilities:

• Perform a heavy volume of inbound and outbound phone duties, taking an active role in selling GLC services and setting appointments.
• Filter leads on behalf of the company’s clients by staying current on market offerings and company availability.
• Effectively and efficiently perform data entry work in the internal CRM software and various platforms of the company.
• Provide support to the GLC sales team with coordination of customers through the sales funnel.
• Provide ongoing support to the customer during GLC construction process.
• Communicate carefully, intentionally and with accurate information to prioritize a positive experience for clients.
• Respond to all communication urgently, balancing phone calls, emails and chat messages appropriately.
• Work efficiently to meet team and personal goals.
• Work with customers on warranty registration/claims.
• Participate in regular training on products and offerings of the company.

Skills:

• Strong phone etiquette and communication skills.
• Fluent in English, both written and verbal.
• Sales experience or ability to effectively upsell products or services.
• Proficient in data entry and computer skills.
• Ability to communicate clearly and professionally with customers.
• Comfortable making outbound calls to customers.
• Bilingual, especially in Spanish, is a plus

What We’re Looking For

• Experience in Sales & Marketing – Preferably inside sales/customer service.
• Strong Communicator – Ability to lead conversations, understand client pain points, and translate them into solutions.
• Organized & Detail-Oriented – Comfortable handling onboarding processes, client documentation, and utilizing CRM Software.
• Growth-Oriented – Someone who thrives in a fast-paced environment and is motivated to hit revenue and performance goals.
• Relationship-Builder – Able to maintain trust and provide ongoing value to clients.
• Experience using a project management tool (Asana, ClickUp, Monday, etc.).
• Comfortable working in the Google workspace (Gmail, Google Drive, Google Meet, etc.)

Compensation & Benefits

• $23.00-$28.00/hour (based on experience)
• Flexible Schedule
• On-The-Job Training
• Opportunity for Growth & Career Development

Why should you join GLC?

At GLC Landscaping & Pools, our employees are the heart and soul of our company. We believe in providing a distinctly different experience for our customers during the landscape design, build and maintenance process. We’re a family business with a strong work hard/play hard culture. Learn more about our company here: www.GLCLandscapinginc.com

Job Type: Part-time

Expected hours: No less than 25 per week

Benefits:

• Flexible schedule

Shift:

• Day shift

Work Location: In person